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Mayor Walker: Clarifying Parkland’s Role in Water Service and Where Residents Can Turn for Help

by Sharon Aron Baron November 3, 2025

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Mayor Walker: Clarifying Parkland’s Role in Water Service and Where Residents Can Turn for Help 2

Parkland Mayor Rich Walker.

A Message from Mayor Rich Walker

Residents often reach out to a member of the City Commission to have their voices heard. When it is a City matter, it is handled as effectively and efficiently as possible. But even when the City is not responsible for something that concerns our Parkland residents, we know it is still important to you and we want to equip you with the right resources.

For example, Parkland residents use a number water services, including NSID, the City of Coconut Creek, and Parkland Utilities, the latter of which has a name that sometimes causes some confusion. While the City of Parkland does not have a water utility service – or any utility services, for that matter, we occasionally hear a lot from residents who believe the City of Parkland is responsible for Parkland Utilities, a privately owned utility service that has no affiliation with the City of Parkland.

It is logical – and human – to want fast answers, when it comes to water quality. The City of Parkland wants to help avoid the confusion and at the same time, offer helpful resources, if there are questions about any water utility.

Florida Department of Environmental Protection (DEP)

If water quality is in question, we encourage residents to contact the Florida Department of Environmental Protection (DEP). The DEP has indicated the water quality of Parkland Utilities meets minimum standards. Ensuring the minimum standards are met or exceeded is the extent of DEP’s role and authority.

Florida Public Service Commission (PSC)

If water service or delivery is in question, we encourage residents to contact the Florida Public Service Commission (PSC). The PSC deals with delivery of service (or poor delivery of service), customer service (or lack of), efficiency (or inefficiency), ability of a water utility to quickly notify customers of the need to boil water, and much more. While the DEP addresses water quality, the PSC can address these other areas of service. The PSC can sanction, fine, remove certifications and licenses, and take measures to force a water utility into compliance.

How to Proceed

Residents can contact the DEP’s Drinking Water Division about water quality by calling 850-245-8486.

Residents can submit a formal complaint about delivery of water service (not water quality) to the PSC in the following ways:

Online: https://www.psc.state.fl.us/consumer-complaint-form

There are a number of environmental factors that can come into play during rainy season, and sometimes the pressure brought on by heavy rains can be part of that. When water issues bubble up, remember to contact the entities that can actually help get the answers you need to keep your family safe.

If you would like to share your thoughts or if you have questions or comments you would like to share, I would love to hear from you. I can be reached via e-mail at rwalker@cityofparkland.org or via cell phone at (973) 390-1453. I am frequently available monthly at Parkland businesses and love to talk with residents there. I encourage you to visit the City’s website cityofparkland.org and click on the social media icon that you prefer, to ensure that you stay informed on events and helpful information.

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Author Profile

Sharon Aron Baron

Sharon Aron Baron is a Parkland resident and editor of Talk Media. She has been covering Parkland news since 2012. Parkland Talk was created to provide News, Views, and Entertainment for the residents of Parkland.